Returns Policy

Last updated: 24 June 2024

We hope you love your purchase. However, if for any reason you are not completely satisfied, you may return your order in accordance with the policy below. By shopping with Kensington Tennis Club Ltd, you agree to the terms outlined in this Returns Policy.

1. Returns

We accept returns within 28 days of receiving your order. To be eligible, items must be returned in the same condition in which they were received — unworn, unwashed, unaltered, and unused, with all original tags and packaging intact. A proof of purchase or order confirmation is required.

Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
Items sent back without prior authorisation will not be accepted.

To initiate a return, please contact us at info@kensingtontennisclubshop.com. Once your return request has been approved, we will send you detailed instructions and a return shipping label.

Kensington Tennis Club Ltd reserves the right to deny any returns that do not meet the conditions stated above.

2. Exchanges

We currently do not offer direct exchanges. The fastest way to receive your desired item is to return your purchase and place a new order once the return has been accepted. Additional shipping fees may apply.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@kensingtontennisclubshop.com within 48 hours of delivery. Our Customer Services Team will assist you in arranging a replacement or refund as quickly as possible.

4. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that shipping costs are non-refundable, and processing times may vary depending on your bank or card issuer. If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us at info@kensingtontennisclubshop.com.

5. Important Information

Returns apply only to items purchased directly through our official website.
We do not accept returns for items purchased from third-party retailers.
All returned items must meet the conditions stated in this policy to be eligible for a refund.

Our goal is to ensure a seamless shopping experience and exceptional customer service. If you have any questions about your return, please reach out to our Customer Services Team at info@kensingtontennisclubshop.com.

Kensington Tennis Club Ltd
Registered in England & Wales
Company No. 15116973
London, W11 4PU, United Kingdom

Thank you for shopping with Kensington Tennis Club.
We appreciate your trust and are committed to providing timeless products and an effortless shopping experience.