Privacy Policy – kensingtontennisclubshop.com

This Privacy Policy applies to personal information we collect in connection with our products and services, for example when you visit Kensington Tennis Club Ltd website (known as “Website”) and when you engage with us through social media platforms or when you contact our Customer Services Team.

Personal Information Collected
At the moment of collection, we will inform you whether the provision of personal information is optional or mandatory for us to provide a particular product or service. Where the collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us.

Please note that our products and services are not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen. If we become aware that we have inadvertently received personal information from a customer under the age of sixteen, we will delete the information from our records.

For your online purchases, we will collect your contact information including your name, billing and shipping address, e-mail address, telephone number.

We may also collect information about your online activities from third-party websites on which our ads are served. You may see certain Kensington Tennis Club Ltd ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities and to show you advertisements tailored to your individual interests.

If you decide to register to “My Account”, we will collect your name, address, e-mail address, country of residence, telephone number, username and password. You may also choose to provide us your gender, date of birth and to store billing and shipping information as well as credit card information, wish list of products or address book on a voluntary basis. We will also give you the opportunity to opt in to receive Kensington Tennis Club Ltd marketing communications.

Our Websites may contain links to other websites or offer third party services applying their own privacy policies to the collection of other personal information. These websites or services may be operated by companies not affiliated with Kensington Tennis Club Ltd. We strongly recommend you to read their privacy policies if you visit any of these websites or use any of these third party services. We are not responsible for the content of any website or third party service not affiliated with Kensington Tennis Club Ltd.

Contacting Us
When you contact or are contacted by our Customer Services Team, we may collect information such as your name, address, e-mail address, telephone number, date of birth, payment information, shopping history and records of correspondence.

If you contact us or we contact your on our social media pages, we may collect your social media username, your comments, questions or feedback.

How we use your personal information
We will use and process your personal information for the purposes described in this section. Please note that one or more purposes may apply simultaneously to the same personal information:

To provide our products and services
To communicate and interact with you
To improve our products and services and personalise your experience with Kensington Tennis Club
To provide customer support
To identify and prevent fraud and other criminal activities

We do not sell or otherwise disclose your personal information except
(1) if we are required to do so by law or legal process (such as court order), (2) in response to a request by law enforcement authorities, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or suspected or actual illegal activity.

Your Personal Information
We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period in order to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described above.

Your Rights
If we use your personal information to send you marketing communications, you may object at any time and without providing any reasons (e.g., by clicking in the unsubscribe link in our marketing emails or by contacting our Customer Services Team), and we will apply your preferences going forward. You also may withdraw any consent you previously provided to us. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

As an online customer account, you can also access, amend or update your information by logging into My Account on our Website and amending your details as appropriate.

How to Contact Kensington Tennis Club Shop

Info@kensingtontennisclubshop.com

Policy Dated: 24 June 2024