Privacy Policy
Privacy Policy
Last updated: 24 June 2024
This Privacy Policy explains how Kensington Tennis Club Ltd (“we”, “our”, “us”) collects, uses, and protects personal information in connection with our products, services, and online platforms — including when you visit our website (the “Website”), engage with us on social media, or contact our Customer Services Team.
By using our Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
At the time of collection, we’ll inform you whether providing certain personal information is optional or required for us to deliver a specific product or service. Where information is mandatory, we may be unable to provide the requested product or service if you choose not to share it.
Our products and services are not directed to children under the age of sixteen (16), and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently obtained information from someone under sixteen, we’ll delete it immediately.
We may collect the following categories of personal information:
Contact details: name, billing and shipping address, email address, and telephone number.
Purchase information: transaction history, payment details, and related correspondence.
Online activity data: including interactions with our ads on third-party websites. We may work with advertising partners and networks to show personalised or interest-based advertisements (“remarketing” or “retargeting”).
Our Website may contain links to external websites or third-party services that have their own privacy policies. These are operated independently of Kensington Tennis Club Ltd. We are not responsible for their content or data practices, and we encourage you to review their privacy policies before providing any personal information.
2. Contacting Us
When you contact, or are contacted by, our Customer Services Team, we may collect:
Your name, address, email address, telephone number, date of birth, and payment information.
Your purchase history and any correspondence records.
If you communicate with us via social media, we may also collect your username, comments, questions, or feedback provided through those platforms.
3. How We Use Your Personal Information
We use and process your personal information for the purposes described below. In some cases, multiple purposes may apply to the same data:
To provide and deliver our products and services.
To communicate and interact with you, including responding to your enquiries.
To improve our products, services, and your overall experience.
To provide customer support.
To identify, prevent, and address fraud, misuse, or other unlawful activity.
We do not sell or rent your personal information.
We may disclose your information only:
When required by law or legal process (e.g., court order).
In response to lawful requests from public or law enforcement authorities.
When disclosure is necessary to prevent physical harm, financial loss, or in connection with the investigation of illegal activity.
4. Protecting Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or misuse.
We retain personal information for as long as necessary to maintain our relationship with you, to comply with legal obligations, or as otherwise required for the legitimate business purposes described above.
5. Your Rights
You have certain rights regarding your personal information, including:
Marketing preferences: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting our Customer Services Team.
Withdrawal of consent: You may withdraw any consent previously given. Doing so will not affect the legality of processing based on your prior consent.
We will always respect your choices and update our records accordingly.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
📧 info@kensingtontennisclubshop.com
Kensington Tennis Club Ltd
Registered in England & Wales
Company No. 15116973
London, W11 4PU, United Kingdom
Thank you for trusting Kensington Tennis Club with your information.
We’re committed to handling your data responsibly and ensuring a transparent, safe, and seamless experience across all our platforms.